Return & Refund policy
Want to exchange an item?
If you need to exchange a certain item, you can simply return the item within 30 days from receiving your order following the instructions on the return page. You may place a new order for the desired product/size while we will refund the original purchase via the original payment method. This generally takes up to 14 days (2 weeks) to be processed from the day we receive your return parcel.
Merchandise Noize Vizion return
1047 HP Amsterdam
Proof of postage
In case you need to contact us about your return, please mention your order number and tracking link of the return parcel so we can look up the status and easily offer support.
We aim to refund you within 14 days (2 weeks) of receiving the returned item at our warehouse. If you request a refund for an item during the above time frame but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
Keep it clean
Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., socks and underwear). Please check product descriptions before you order.
Of course, it's fine to try an item on like you would in a shop, but please don't go out and actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs) . All items are inspected on return.All returned items should be sent in their original condition and packaging where possible, including tags.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way more than even the most loyal customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Support and we'll be happy to discuss it with you.Products offered on our website are strictly for personal only use and not meant to be resold.
What if it takes longer than 14 days to process my return?
From our experience it does happen every now and then that the delivery company experiences a delay in returning your parcel to our warehouse. In that case it’s advised to first reach out directly to them and ask for an update. Since you are the sending party for a return parcel, we can’t look into the specific details of this delivery.
Got any questions? Please reach out to our customer support. Generally, we respond to queries within 2 business days.