Shipping & returns
Noize Vizion delivers worldwide. If you order is processing before 16:00, we will give it to DHL on the same day (except weekends).
Did you received a defective or incorrect product from Noize Vizion?
Please contact us by sending an e-mail to [email protected] Be sure to mention the article, invoice number and the reason why you would like to send back the product(s).
If you are returning a broken/incorrect parcel, please check with the customer service team what the correct shipping method is and/or how much it may cost. Not all extra options are needed. If you do not do this, you will be responsible for the extra costs and only the costs of a standard shipment will be refunded.
Cooling Off Period
Upon receipt of your order, you have the right to a cooling off period of 30 days without giving any reason to terminate the agreement and to return or exchange the product. So within this period you can return a product to us, the postage costs of the return are for your expense. You must also mention in which condition the product will be returned. Depending on the condition of the product (part of) the purchase amount will be refunded.
The cooling off period does not apply in the following cases:
- software, vinyl, CDs or DVDs of which you have broken the seal
- items that may not be exchanged for hygienic reasons, such as but not limited to underwear.
- customized purchases, or specially ordered products
- clothing that is worn, of course you can try it on
- items that are damaged or incomplete
Attn: Return departement
1322 CL Almere
- You must return the product in the original and undamaged packaging
- shipping costs and the risk of returning are on your expense
- ensure a thorough package besides the original packaging. Do not attach stickers or other notes to the original packaging. If this is done the product can not be exchanged because of unsaleability
- the invoice or a copy of it should be send along with the return
- You must add the e-mail confirmation.
- unstamped packages or cash on delivery sent packages will not be accepted by us and will automatically return to you