Customer service

If you have lost your password, just click on the link “Send New Password” in the login screen and you will receive an email with a new password.

You can always create an account; unfortunately, it is no longer possible to link your order to this account. However, it is still possible to track your order. As soon as the order has been sent, you will receive a track & trace code in your confirmation email.

It may take up to 30 minutes to receive your order confirmation. If you have not received a confirmation after this time, please contact our customer service.

No, unfortunately not. We only offer options to pay digitally. We accept the following payment methods: •

• iDEAL
• PayPal
• Mister Cash
• MasterCard
• VISA
• Bank transfer
• Giropay
• Klarna
• Sofort Banking

The shipping costs depend on the country you live in. Please select your item(s), go to the shopping cart and finish your order. After selecting your country, you will see the amount which needs to be paid for the shipping.

This is, of course, not our intention. If your order is not complete, please contact our customer service. Please make sure that you send an email including your order number, the item you are missing and a picture of the invoice that you received with the order. Then we will ensure that you receive the missing item as soon as possible.

If you receive a damaged or wrong item, please contact our customer service with a photo of where the item is broken. You may send back the damaged item and we will make sure that you receive a new item.

If you received the wrong product, please contact our customer service. Please make sure that your email includes your order number, the item you are missing, the item you received and a picture of the invoice proving that you received your order. The wrong item may then be returned to us. We will ensure that you receive the missing item as soon as possible.

If a product is no longer available, you will receive a message from our customer service. You can choose whether you want to choose another item for the same amount or want a full refund.

To cancel your order, please contact our customer service. If the order is not yet shipped we can cancel the order for you, however after shipping it is no longer possible. If the order has already been sent, you can always send it back and request a refund once you have received it.

If your order has not been despatched, the order can still be changed. Please provide your change requests to our customer service department as quickly as possible.

Unfortunately, we do not have the option to choose a shipping option. We deliver our packages with DHL.

Noize Vizion delivers worldwide. The handling process generally takes 1-3 business days.
Once your order has been processed and packed, you can track your order with a personal track & trace. You will receive it automatically in your mailbox. This can sometimes end up in your spam.

Please note that we do our very best to process and ship every order on time, but we cannot guarantee delivery on a specific date. Please be aware of any local customs clearance. Buyers are responsible for paying any import taxes.

Several factors influence the progress of a shipment and the chosen courier will ultimately be responsible for this process. Please contact the chosen courier directly with any questions you might have once your order has been shipped. The contact information is available in the tracking notification email.

The chart below shows how long it takes for your order to arrive in your country. The delivery time is an indication, the actual delivery time can be different and is counted from the moment the package is handled and received at DHL. 

If you have not received track and trace please contact our customer service. They can provide you with your track and trace code.

Within 30 days after receiving your package, you can return the products for no reason. Unfortunately, the following products can not be returned:

• Software, vinyl, CDs or DVDs that have been removed from the packaging
• Products that can not be returned for hygienic reasons, such as underwear
• Clothes that have been worn or washed
• Products that are not complete or damaged

Returning an order to Europe? Click here to access the returns portal.

Are you returning an order outside of Europe? The products can then be returned to the address below. Always remember to fill out the returns form and send it with your return package.

Noize Vizion
Attn: Return departement
Casablancaweg 12-D14 
1047 HP Amsterdam
The Netherlands

Unfortunately, the costs for returning items are your responsibility.

Once you send a package return you will always receive a refund. With this refund, you can order another size.

We will refund you immediately after your return shipment has been approved and processed. Noize Vizion will refund the amount of the returned items (excluding shipping costs - provided you return your entire order) within 14 business days to the same bank account used to make the purchase. Unfortunately, it is not possible to refund the purchase amount to another bank account.

How much time it takes for the money to reach your bank account depends on your payment method:

iDEAL: within 3 business days
Credit card: within 10 business days
Paypal: within 6-10 business days